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1. Why do I need a maintenance contract?
Website maintenance services are designed for anyone who owns or manages one or more websites. If your website needs to be frequently updated and serviced to sustain customer interest, information and sales it would be worth considering a maintenance contract to professionally and efficiently do this work for your.

Using a website maintenance company to look after your site frees up your time and will completely remove any previous worries you may have had with your website (Is it responsive?, are my prices up-to-date?, is it secure?, do customers like it?, is my customer traffic good?, who is using the site?, why are some people not using the site?, I need new pictures and animation, I need to rebrand and need a new logo …)

A Website maintenance contract is a smart cost effective solution for maintaining your website/s because packages have a fixed price and work is guaranteed. As well as website owners having the piece of mind knowing that professionals are monitoring their websites and software, If problems do occur or requirements change you have a direct contact who is available to help you. The alternative would be to search for a website design company or freelancer who would likely charge you a set up fee on first contact, an emergency work fee and an eye-watering hourly rate.

 

2. What if I want to upgrade?
You can easily upgrade to a more advance package by simply contacting our sales department. Upgrades take about two days to turn over so ensure you contact us the moment you are considering improving your services with us.
Packages can be down graded at the end of every serviced month and usually take three days to turnover.

 

3. Your packages don’t fit my requirements.
We have created a wide range of packages to fit the website requirements of most individuals and business. We do understand that a particular business sometimes has requirements that may not seem to match the features in our packages. If you think you are in this situation please contact us to determine if we can customise your package by adding individual features and services to fulfil your needs.

 

4. What if I don’t like the service?
In the unfortunate circumstance that you wish to terminate your contract, all you need to do is give us one month’s notification and we will close down your account.
Unlike many other companies we don’t unnecessarily tie you to six or twelve month contacts as you pay for our services one month in advance making it easier for you to manage your costs.
We can also keep your details on record for 3 months if you wish to restart your services with us.

 

5. Will I receive Out Of hours support?
Depending on your package you may have the out of hours support service. Check the features closely as packages also include onsite assistance.

 

6. Why are your prices so affordable, what’s the catch?
Seriously, there is no catch. Our firm’s strategy is to provide a quality service at affordable rates for small to medium size enterprises. We keep our outgoing costs to a minimum and have a advance SmartSourcing policy enabling us to pass on our savings on the customer making, ensuring every gets a good deal.

 

7. I already have a website maintenance company, should I expect a painful changeover?
We try and make the changeover period as smooth as possible. We are experts at what we do and have vast amounts of experience at website maintenance. We provide a efficient transition by anticipating and rectifying most of the common issues with moving services.
Once we have moved your services over to UpdateMyWebsite we can provide you with a cost effective quality service that is guaranteed to impress.

 

8. What else can you offer me?
We often work closely with our various sister companies who provide a range of website, Information Technology, software, media, PR, marketing, hardware and technical support services. We can offer you these services for a discounted price as you would already be part of the team and a valued customer.